Shipping Terms & Conditions

Shipping Destinations

We ship both within Uganda and to selected international destinations, including the United States, United Kingdom, South Africa, Kenya, Tanzania, and Rwanda.
If you’re unsure whether we deliver to your location, kindly contact us before placing your order.
We are continuously working to add more shipping destinations to better serve our customers worldwide.

Shipping Options & Timelines

At Wazi Vision, we are actively working towards partnering fully with DHL Express to provide reliable and fast shipping for all international orders.

Currently, we use a combination of trusted delivery methods to ensure your eyewear reaches you safely:

  • DHL Express for selected international shipments
  • Local bus services for bulk or regional deliveries within Uganda
  • Boda boda deliveries for last-mile delivery in Kampala and nearby areas

This mix allows us to offer flexible, affordable, and timely shipping options adapted to your location.

Shipping Costs

  • Shipping fees are calculated at checkout based on destination and service level.
  • For U.S. orders via DHL Express, a flat rate of UGX 250,000 is charged. Note that this is for a package with 1 frame
  • Shipping fees are non-refundable once your package is in transit.

Customs Duties & Import Taxes

International customers may be required to pay customs duties, VAT, or import taxes depending on their country’s laws. These fees are not included in the shipping cost and must be covered by the recipient upon delivery.

Order Processing & Dispatch

Orders are processed within 1–3 working days. Once dispatched, you will receive a shipping confirmation and tracking info (if applicable).

Order Tracking

If your order includes tracking, we will share a tracking number via email or WhatsApp so you can monitor your shipment in real time.

Failed Deliveries & Returns

In cases where orders are returned due to:

  • Incorrect/incomplete shipping address
  • Failure to pick up the package from a courier point
  • Failure to pay import duties

The customer is responsible for any re-shipping fees.

Contact Us

If you have questions or need help tracking your order, please reach out:

📞 Call:
+256 393 194 097
+256 776 514 420 (WhatsApp)
+256 709 729 981

✉️ Email:
support@wazivision.com

Close My Cart
Close Recently Viewed
Close
Close
Categories

⚡⚡⚡New collection!! Grab yourself stylish frames⚡⚡⚡